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How To Improve Your Verbal Communications Skills

by Beverly Aarons 30. March 2012 09:15

Did you know that the key to effective verbal communication is mostly in the way something is said, not so much the words used?  According to verbal communication research, a whopping 55 percent of verbal communication is not verbal at all – it’s non-verbal.  And another 38 percent of verbal communication is purely the tone of the speaker’s voice.  Below we will take a look at how recruiters can specifically improve their tone of voice, especially when doing cold calls. 

1.      Get your body language right.  Although a client can’t see you when you’re making a cold call, body language will transmit via your voice.  If you’re slouched over while making your calls, you can pretty much be guaranteed that your voice will sound slouched.

2.      Get in the right emotional state.  If you’re bored, tired or frustrated, these emotions will come through in your tone of voice.  Smiling is an easy way of improving your tone of voice even if you’re not feeling so great.

3.      Don’t rush and don’t speak too slowly.  Sometimes nervousness can cause a recruiter to take on an odd pace during cold calls.  To avoid this, recruiters should try mirroring the speech pace of the person to whom they’re speaking.  Also include pauses so that the other person can interject a comment or question.

4.      Believe in the product you’re selling.  The feeling of confidence and self-respect will come across clearly when speaking with clients.  On the other hand, lack of confidence will also reveal itself during a cold call.

5.      Give appropriate acknowledgment to what the client is saying.  A simple, “Okay, I understand” or a “Right, exactly” can go a long way in making your client feel that you’re really listening to them. 


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