When upgrading their software systems many recruiters fail to ask the questions that will make a difference in the long-term functionality of their new system.  Let's take a look at some of the questions recruiters should ask before they buy new software:
•    What type of tech support do you offer with your software program?
•    Do you offer live-person support?  How long does it take to get in touch with a live support person?
•    How long does it take to resolve system problems once your tech support is notified?
•    Do you offer on-site tech support for your software program?
•    Do you offer onsite and/or online training for your program?
•    What type of emergency tech support do you offer?  What is the response time for emergency tech support?
Also, do your research and find out what other users of the software think about the functionality of the software and the tech support.  Be cautious because some unscrupulous companies may seed tech forums with fake reviews.  Make sure that you get the opinions of other recruiters who use the software. Here are some questions you can ask users of the software:
•    What do you like most about this software?
•    When you have technical issues are they easily resolved?
•    How long do you need to wait to receive tech support?
•    If you had a choice would you use this company again?