As companies continue to move
cautiously with hiring, it is important that recruiters utilize all tools to
recruit and maintain client relationships. Customer service is powerful tools and an important
determining factor in how long a recruiter can retain a client. But to be effective at delivering the
best customer service, recruiters must master five critical skills.
Skill #1 - Empathy. Put
yourself in your client's shoes.
What is it that they want?
What's most important to them when it comes to working with a recruiter?
Skill #2 - Listen and take
notes. Don't be afraid to ask clients how they feel about the
service that you're delivering.
Let them know that you want to hear their suggestions so that they feel
free to share. The information
they will offer will often be useful in improving your relationship with all of
your clients.
Skill #3 - Ask questions. If you're not clear about what a client wants or
needs, never guess. There are no
"dumb" questions. It is
better to ask now than to have a disappointed client later.
Skill #4 - Work together
to solve problems. If there is a
problem, allow the client to get involved in offering a solution. Often clients
can be a recruiter's best resource for problem solving.
Skill #5 - Follow-up. Don't forget to check in with clients on a regular
basis to make sure they are receiving the level of service they expect. If
there was a problem in the past that was resolved, check in later to make sure
the problem has not resurfaced.
Constant follow-up is an essential part of good customer care and clear
signal to your clients that you have placed them as a top priority in your
business.